If you have a concern about poor quality work or materials, you must provide written notice to the contractors or suppliers before any legal action may be filed. The contractors and suppliers have an opportunity to respond to the claims, including the right to inspect and test alleged defects. You have the right to accept or reject settlement offers – in full or in part – via written notice.
Any good contractor will have no problem providing references, and copies of liability insurance before a job begins. Don’t rely solely on client testimonials, search out actual customers that can give you a firsthand account and answer any questions you may have. For any project, ask to see before and after images of a contractor’s prior work, and most importantly—trust your gut and know which questions to ask.